The most recent customer-satisfaction survey shows significant slippage in the eyes of consumers for giants like JPMorgan Chase and Bank of America.
from nicholemhearn digest http://www.chicagobusiness.com/article/20180502/NEWS01/180509938/big-is-no-longer-in-with-midwestern-retail-banking-customers?utm_source=NEWS01&utm_medium=rss&utm_campaign=chicagobusiness
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