Oscar Munoz acknowledged the airline's shortcomings after a bruising week of public-relations fiascoes involving animals.
from nicholemhearn digest http://www.chicagobusiness.com/article/20180321/NEWS10/180329960/united-ceo-says-we-got-it-wrong-last-week-in-dogs-death?utm_source=NEWS10&utm_medium=rss&utm_campaign=chicagobusiness
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